All merchandise must be inspected and tested at the time of delivery.
Robert Stevens Appliance is not responsible for customer installation errors.
GOOD STOCK RETURNS OR CANCELLATIONS
All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals, and warranty cards. There will be no refund for labor, delivery, and/or installation services for good stock returns.
If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
Robert Stevens Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
* Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Robert StevensAppliance will always work to provide the best value possible, however, any difference in product price is the responsibility of the customer.
** Examples of replaceable cosmetic parts include, but are not limited to:
- Feet/Leveling Legs
- Escutcheon Plate/Panel
- Toe Kick/Kick Plate
*** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. The customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damaged returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Robert Stevens Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.